COMPLAINTS PROCEDURE

At Miaarc, we are committed to providing high-quality housing, partnership services, and professional management.
We welcome feedback and take complaints seriously as an opportunity to improve our services.

How To Make A Complaint

Complaints can be submitted by:

Email:
contact@miaarchomes.com

What Happens Next

Step 1

We will acknowledge receipt of your complaint within 5 working days.

Step 2

We will investigate the matter fairly and objectively.

Step 3

A written response will usually be provided within 20 working days.

Step 4

Where appropriate, we will identify actions to resolve the matter and improve service delivery.
We aim to handle all complaints respectfully, professionally, and transparently.