COMPLAINTS PROCEDURE
At Miaarc, we are committed to providing high-quality housing, partnership services, and professional management.
We welcome feedback and take complaints seriously as an opportunity to improve our services.
How To Make A Complaint
Complaints can be submitted by:
Email:
contact@miaarchomes.com
What Happens Next
Step 1
We will acknowledge receipt of your complaint within 5 working days.
Step 2
We will investigate the matter fairly and objectively.
Step 3
A written response will usually be provided within 20 working days.
Step 4
Where appropriate, we will identify actions to resolve the matter and improve service delivery.
We aim to handle all complaints respectfully, professionally, and transparently.